Phone customer support is getting worse and worse

Imagine this scenario: you call the United States Postal Service to check on a lost package, here how the system would process you:

First; For English press “one” and for Spanish Press “two”

Next; for tracking say “tracking”, for location say “location”, for supply say “supply” and say “other” if you need more services. So you say “other” and the systems comes back to you and says “I think I heard you said “tracking” please say “yes” or “no”. So you say “no” and system goes “hmmm, I think I heard you say “supply”, please say “yes” or “no” and you say “no” and the system comes back and say “lets start all over again”,
for tracking say “tracking”, for location say “location”, for supply say “supply” and say “other” if you need more services.

This time you try to outsmart the systems, or you think you can, so when the system prompts you, you say “other” and you hear the magic word “ I will now transfer your call to a representative” and just when you are about to kick back on your chair, you hear the system “but before I transfer you, I need more information so I can route your call to the right representative” and again you hear the system goes: for tracking say “tracking”, for location say “location”, for supply say “supply” and say “other” if you need more services.

The above scenario is not an imaginary one, this is really happened to me today while I was trying to track a package with USPS, and the story didn’t finish there, I also had to call my bank, the former “Washington Mutual”, and the same scenario.

I told myself, these guys are either afraid to talk to me or they have too much faith in their technology.
The bottom line is: customer service is getting worse.

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