UPS, USPS testing new returns program

United Parcel Service Inc. has teamed with the U.S. Postal Service for a five-month pilot program that aims to make returning packages a bit easier.

The Atlanta-based package shipping giant said Tuesday it will test UPS Returns Flexible Access — a returns service with a few pre-selected retailers that allows consumers to return items shipped through UPS by placing them in their own mailboxes for pickup by the U.S. Postal Service.

Consumers also can drop the package off at their local post office or in postal collection boxes. A UPS driver then will pick up the package and send it back to the retailer through the UPS (NYSE: UPS) ground network.

“This is a potential game-changer for consumer-to-business returns,” John Sutthoff, UPS vice president of global marketing and supply chain strategy, said in a news release. “UPS already offers the industry’s most extensive returns portfolio and adding the unmatched convenience of allowing consumers to use the U.S. Postal Service’s more than 160 million access points – including their own homes – creates an unparalleled returns service.”


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