New Service Standards Raise the Bar, Add Classes of Mail to be Measured
WASHINGTON, D.C. — National on-time performance scores for the delivery of First-Class Mail reached 96 percent and 93 percent of customers gave the U.S. Postal Service highest satisfaction marks as the Postal Service debuted a new, national standards rating process.
For almost 20 years, the Postal Service has contracted with an outside entity to measure First-Class [...]